Privacy Program Case Study

 
 

The Situation

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On January 1, 2020, the California Consumer Privacy Act (CCPA) became effective. A large debt settlement and debt relief company with multiple subsidiaries and operations across the United States was specifically searching for assistance in implementing legal advice relating to these emerging data privacy concerns. They required a solution that utilized the legal interpretation of the regulation as it specifically related to their business and turned it into a functional program resulting in January 1, 2020 compliance. Knowing they needed to leverage a third party compliance consulting company with expertise in privacy program implementation, they turned to Lumen Worldwide Endeavors.

The Challenge

Quickly and effectively help the company to establish and maintain a privacy program designed to meet the requirements of new and shifting CCPA standards.

Desired Capabilities

  • Program Build Out

  • Data Mapping

  • Policies and Procedures

  • Communications, Awareness and Training

  • Processes and Collateral

 

Meaningful Outcomes:

  • Built a privacy plan and program that aligned the company with CCPA

  • Coached key staff on best practices for privacy program managemen\

  • Developed key policies and processes for privacy, data governance and information security

  • Acted as a liaison and translator between legal advice rendered and implementation

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case study, complianceLisa Beth Lentini